Why book with Golden Tours?
Golden Tours has been established since 1984 and is London’s leading Sightseeing Company and is also part of the international Gray Line family. We cover all the well known attractions and offer a wide range of sightseeing tours, rail products, evening tours, cruises, Paris by Eurostar and many more operating daily. Travel in luxury air-conditioned coaches - all entrances are included and will be escorted by a professional ‘Blue Badge Guide’.
Why should I buy attraction tickets in advance online?
The benefit of buying attraction tickets in advance online means you are able to purchase tickets from different attractions at the same time. Many of these entrance tickets are fast-track tickets so you beat the queues.
Where is my nearest pickup point?
We offer a courtesy pickup service from over 60 central London Hotels. To find your nearest pickup point click here and type in your address/postcode.
Can I make amendments to my booking?
Amendments can only be made to coach tours, please call us 24 hours prior to the departure time and date. Fast-track entrance tickets, theatre tickets and rail trips cannot be amended.
How do I cancel my ticket?
To cancel coach tours please call our office 24 hours prior to the departure time and date. You will have to post us back the ticket and will incur a 25% cancellation charge. Cancellations within 24 hours will incur a 100% cancellation charge. All Fast-track entrance tickets, theatre tickets and rail trips cannot be cancelled.
What items are permitted on the coach?
You can bring one piece of luggage per person on your coach tour; however food and drink are not permitted on the coach.
What if I don’t have a working printer?
If you do not have a working printer you unfortunately won’t be able to book online. Please call our office on +44 207 233 7030 to book your sightseeing tour over the phone.
Are my personal details secure?
Your personal information is submitted on a secure server with 128-bit SSL encryption and is used only to create your ticket and/or contact you if there is any problem with your booking.
Will you use my personal information to send me promotional material?
We may send you promotional material from time to time; however we only send promotional material to customers who have given their consent. When making your booking there is a checkbox, “Please leave ticked if you wish to receive news, special offers or other information.” By ticking this box you are giving Golden Tours consent to send you promotional material which you can opt-out of at any time.
If I lose something on your tour can I get it back?
Any items we find on our coaches are taken to our office at Victoria and are kept there for 72 hours. Please call our office on +44 207 233 7030 for any lost items.
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